Shipping Policy

We ship digital signage hardware and display solutions to every Emirate — Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. International shipping to Saudi Arabia, Qatar, Oman, Kuwait, Bahrain, and the wider Middle East is available upon request.

• Orders are typically processed within 1–3 business days after payment confirmation.
• Delivery times vary depending on product availability and your delivery location within the UAE or the region.
• Large-format LED screens, video walls, and customized signage products may require additional processing and installation scheduling.
• You will be notified promptly if there are any unexpected delays with your order.
• Shipping charges, if applicable, are calculated at checkout or confirmed with you before dispatch.

Delivery

• Please ensure someone is available to receive the shipment at the delivery address provided.
• Inspect your digital signage products upon delivery and report any visible damage within 24 hours.
• Professional installation services are available for selected products and locations across Dubai and the UAE.

Returns

• Returns are accepted within 7 days of delivery for eligible products.
• Products must be unused, in their original packaging, and include all accessories and documentation.
• Custom-made, special-order, and installed digital signage products are non-returnable unless found to be defective.

Damaged or Defective Products

• If you receive a damaged or defective product, contact our support team within 48 hours of delivery.
• We may request photos or videos to help assess the issue quickly.
• Approved claims are resolved through replacement, repair, or refund — whichever is appropriate.

Refunds

• Once the returned item has been inspected and approved, your refund is processed using the original payment method.
• Shipping and installation charges are generally non-refundable, unless the return is due to our error or a defective product.